Host Engines

Non-Refundable and Refund Policy

Host Engines · hostengines.com · Effective 28 October 2026 · Governing law: Federal Republic of Nigeria

This policy explains why the Promo Package fee is non-refundable and sets out the limited circumstances in which a refund will be made. Clients are asked to acknowledge this policy before making payment.

1. Non-Refundable Nature of the Promo Package

The Promo Package fee of ₦79,000 is a promotional, one-time, non-refundable payment. Upon confirmation of payment we immediately commit non-recoverable resources, including the registration of the Client’s domain name with the registry, provisioning of hosting and SSL, and allocation of design and development time. For this reason, once payment is confirmed, no refund will be given for change of mind, change of business plans, dissatisfaction with a design style, failure to supply content or details, delays caused by the Client, or cancellation.

2. Exceptions: When We Will Refund

Nothing in this policy affects rights that the Client has under applicable Nigerian law. A full refund of the amount paid will be made in the following cases:

  • Duplicate or erroneous payment: the Client was charged more than once or an incorrect amount, as verified from our payment processor’s records;
  • Order cancelled by us: we cancel or decline the order for reasons that are not the Client’s fault (for example, we are unable to provide the service, or the order was accepted in error);
  • Failure to deliver: we do not deliver the Website within the period stated in the Service Delivery (72-Hour) Policy, plus an additional grace period of [seven (7)] days, for reasons wholly within our control, and the Client has complied with its obligations;
  • Unauthorised transaction: payment was made fraudulently without the account holder’s authority, reported to us promptly with supporting evidence.

3. What Is Not Eligible for Refund

  • Domain registration, renewal or transfer fees once the domain has been registered;
  • Delays or defects caused by incomplete, inaccurate or late information or content from the Client;
  • Changes the Client wishes to make after the revision allowance has been used or the Website has been accepted;
  • Third-party charges, including WhatsApp Business API charges, or add-on services purchased separately;
  • Loss of business, enquiries, rankings or traffic, which we do not guarantee;
  • Services suspended or terminated due to the Client’s breach of the Terms or Acceptable Use Policy.

4. How to Request a Refund

A refund request must be sent in writing to [support email], quoting the payment reference, the business name and the reason for the request, within [fourteen (14)] days of the payment date or of the missed delivery date, as applicable. We will acknowledge the request within two (2) business days and complete our review within [seven (7)] business days.

5. Refund Method and Timing

Approved refunds are made to the original payment method or the account used for payment, within ten (10) business days of approval. Payment-processor fees that cannot be recovered from the processor may be deducted only where the refund is not due to our fault, as permitted by law.

6. Chargebacks

If the Client disputes a payment with its bank or card issuer without first contacting us, we may suspend services pending resolution and will provide the evidence of the order, delivery and acceptance of these policies to the bank or processor.

7. Client Acknowledgement

Before payment, the Client must tick the box confirming: “I have read and agree to the Terms of Use, Privacy Policy and the Non-Refundable and Refund Policy, and I understand that the ₦79,000 Promo Package fee is non-refundable except as stated in the policy.”