Information We Collect
Host Engines may request or collect personal information from online users in a variety of ways, including through online forms for requesting information or ordering products and services, and other instances where users are invited to volunteer such information. Some of the data we collect is information that identifies you personally, and may include your name, e-mail address, postal address, telephone and telefax numbers, payment account information, and other information necessary to provide the services requested. Host Engines also maintains a record of contacts for customer or technical support.
What are Cookies?
A cookie is a piece of data stored on the user’s computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Your browser’s help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by Host Engines to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by Host Engines to store whether, for example, you want your password remembered or not, and other information. Cookies used on the Host Engines website do not contain personally identifiable information.
Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
How we Use and Share this information
Host Engines may use and share your personal information in order to provide the services requested. For example, your information may be provided to the domain registrar in order to process domain registrations, or with the relevant certificate authority to order an SSL certificate on your behalf. We will also share your information to the extent necessary to comply with ICANN’s rules, regulations, and policies, and if your domains are not set to private registration, the publicly available WHOIS registry will contain personal information, including but not limited to your title, first name, surname, domain name, e-mail address, country, and phone number.
Host Engines may also use the personally identifiable information collected by Host Engines to contact customers regarding products and services offered by Host Engines and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information and share it with trusted third parties for research purposes regarding the effectiveness of our website services, marketing, advertising and sales efforts, including, without limitation, for purposes of customer reviews (such as for the utilization of programs like Google Seller Ratings). Host Engines will not sell or otherwise share this information with a third party for a third party\x92s marketing purposes, unless you specifically authorize such information sharing.
Host Engines may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In case Host Engines is sold, the information collected from users may be transferred to the new owners.
Host Engines uses payment account information solely to check the financial qualifications of prospective Customers and to collect payment for the services provided by Host Engines.
Special Offers and Updates
Our customers and users will occasionally receive newsletters or e-mails with information on products, services, or special offers. Out of respect for the privacy of our users, Host Engines gives them the opportunity to opt-out from receiving these types of communications.
On rare occasions, it is necessary to send out a strictly service-related announcement, if, for instance, our service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, or if Host Engines believes that disclosure is necessary to protect Host Engines’s rights and/or to comply with a judicial proceeding, court order, subpoena or other legal process. Host Engines may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. Please see our Subpoena Policy for more information.
Third Party Websites
Maintenance of Information
The information provided to Host Engines is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by Host Engines. Host Engines employs industry-standard security measures to protect the confidentiality of the information. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to Host Engines. Your use of the Host Engines services may result in the transfer of information internationally, including into or outside of the United States. By visiting accessing this site or using the Host Engines services you consent to such transfers.
While Host Engines uses industry-standard measures to protect your information, no security measures are foolproof, and it is impossible to guarantee complete security of data sent or maintained via the internet.
You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet café, but even when using your private computer in your home. You are also responsible for keeping your contact and payment information up to date. You may update or change your registration information by logging into the
Host Engines Control Panel. Certain information must be retained by Host Engines, even after termination of your account, in order for Host Engines to be able to provide the services requested, comply with its legal obligations, or to allow Host Engines to resolve disputes or enforce its agreements.